DOHA: Retaj has launched a new mobile application to make the guests more comfortable. When staying at any Retaj hotel, the guests can now simply tap into their App and select any of Retaj’s services.
Speaking about the launch of Retaj App, Mohamed Darwish (pictured), the Regional Director of Marketing and in Charge of Business Development for Retaj Hotels and Hospitality, said: “Nowadays, companies are moving fast in order to absorb the highest share in the market. Consumer behaviour is fast changing and the hospitality sector is thinking in terms of innovative products to make the guests happy”.
Hospitality sector is increasingly utilising the technology to enhance its services. It is a powerful tool to satisfy customers as they seek to know how many loyalty programme points they accumulated through their stay and what the gifts redemption are. Customers need to speak with the guest service to ensure that their rooms are according to their preference through online requests, also they can seek multiple services such as requesting room dining, in room cleaning, maintenance, etc. All these services can be availed through one single point, without calling multiple departments, he said.
The Peninsula
