DOHA: Ooredoo has been awarded Socialbakers’ ‘Socially Devoted’ status for its online presence for the second time in 2014.
The company, which has a strong presence on both Facebook and Twitter as well as other online platforms such as LinkedIn and Instagram, was awarded a ‘Socially Devoted’ status for the second time by leading online media analysts Socialbakers.
The ‘Socially Devoted’ status is an important milestone for Ooredoo to achieve as the company pushes to move customers to engage online via smartphone devices instead of through traditional methods such as the call centre.
Since launching its Facebook and Twitter presence, Ooredoo has grown into a top social media brand in Qatar, with over 447,000 fans on Facebook and an impressive 109,000 on Twitter.
To build on this engagement with its customers and create an online platform dedicated to dealing with customers one-on-one Ooredoo has also created the Ooredoo Community – Qatar’s first dedicated online customer forum.
To achieve the Socially Devoted status, companies must maintain a two-way dialogue with customers and respond to at least 65 percent of their follower’s questions in good time.
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