Doha: International Bank of Qatar (ibq) has won the Best Customer Service Award for the fifth year at the annual Banker Middle East Industry Awards 2014 ceremony held recently in Dubai.
The award recognises ibq’s continued leadership in delivering innovative, value-added products, in addition to the bank’s investment in technology, human capital and streamlined banking operations focused on delivering high quality customer service and experience, the bank said a statement yesterday.
Jabra Ghandour, Managing Director of ibq said: “This award is a testament to our commitment to continue delivering on our objective of providing unparalleled services dedicated to customer satisfaction. This is truly an important accomplishment, one which will further encourage us to develop new innovative services and solutions to enhance our customers’ experience. Our team has also played a vital role by embracing the customer service standards in every possible way. We’ll continue to work hard to provide state-of-the-art banking solutions that are providing our customers, whom we also consider as partners for success, with choice and convenience at every touch point.”
Andrew Ball, Head of Retail Banking at ibq, said: “We’re proud to be recognised once again by the Banker Middle East awards for our commitment to high quality service in Qatar.”
The Peninsula
