Slack, owned by Salesforce, on Tuesday, announced its new AI-powered app that lets users compose replies to colleagues "in seconds."
As reported by Verge, those with access to the app can click the three-dot icon in a thread and then click "draft reply" instead of typing the reply themselves. Alhough, it's not yet clear how detailed these answers will be - or whether they will not get a little cluttered at times but users can edit each reply to better fit the conversation.
Additionally, the ChatGPT Slack bot can help users find answers “on any project or topic” using its AI-powered research tools as well as summarize channels or threads so you can stay updated on what’s been happening at work.
The news comes as part of Salesforce’s broader announcement of Einstein GPT, the company’s own take on OpenAI’s ChatGPT model for CRM (customer relationship management) software systems. According to Salesforce, Einstein GPT infuses both Salesforce’s and OpenAI’s AI technology, allowing it to generate emails salespeople can send to customers, craft responses to customer questions, and create “targeted content” for marketers.
Salesforce’s is following on the heels of several other companies, including Microsoft, Google, and Meta, who are also looking at ways to incorporate AI into their products — and the competition is clearly heating up. Just one day before this announcement, Microsoft introduced an AI CoPilot for Microsoft 365, which, similarly, can write customizable emails or messages to customers as well as create marketing content. Google also integrated AI tools into its productivity apps, including Meet and Spaces.
Companies and organizations can join the waitlist for Slack's ChatGPT beta here.
