DOHA: Following the launch of scheduled flights to the Polish capital Warsaw last week, Qatar Airways is planning to open a new European Customer Contact Centre in the city of Wroclaw early next year to further expand its presence in the Polish market.
The new multi-lingual Customer Contact Centre will handle all the airline’s European customer inquiries from key European markets by phone, fax and email. It will initially serve Poland, UK, Germany, France, Spain, Italy, Switzerland and Austria.
The fit-out and all technical installations necessary for the office located in the new Epsilon Building will be completed soon for a planned February 2013 opening. Speaking at a press conference in Warsaw, Qatar Airways Chief Executive Officer Akbar Al Baker said: “With the launch of our new flights to Warsaw and opening of our new customer contact centre in Wroclaw early next year, Qatar Airways is extremely delighted to support the local economy and give the people of Poland an exciting opportunity to travel with us and work us, initially creating over 100 new jobs.”
Al Baker said that more destinations were being looked at across Europe, but the immediate focus was to build up the network in the Middle East, Asia and North America.
The DOHA – WARSAW schedules, effective Dec 5
Mondays, Wednesdays, Fridays and Saturdays
QR980 departs Doha at 0920hrs and arrives in Warsaw at 1320hrs
QR981 departs Warsaw at 1535 hrs and arrives in Doha at 2255 hrs. The Peninsula
