Passengers line up before the ticket vending machine at Al Ghanem bus station.
DOHA: Mowasalat has installed the first Ticket Vending Machine (TVM) at the main bus station in Al Ghanem which offers top-ups for Karwa smart cards used by bus passengers.
The machine has been put up as a pilot project to assess customer response.
A study is under way to assess the need for introducing the service in other areas of the country, Mowasalat said yesterday.
Only top-ups are now available at the TVM. However, the study will explore the possibility of adding a new feature that will enable sale of new cards and payment through credit cards.
The TVM is a user-friendly smart device to recharge smart cards on a 24/7 basis, providing fast and secure top-up transactions. The touch-screen is easy to use and the device offers voice assistance to customers undertaking the transactions.
The machine can operate in temperatures in the range of
-10°C to 70°C.
The machine accepts QR1, 5, 10, 50 and 100 notes without a limit to the total amount. Since the machine does not have a refund feature, customers have been advised to pay only the amount to be used.
The TVM operates in two languages — Arabic and English — and the addition of more languages will be considered in future if needed, the company said.
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