MANILA: The Philippines’ main Manila airport terminal has been named the ‘world’s worst’ for the second year in a row in a survey by an online travel website.
Officials yesterday brushed off the survey results, insisting conditions were being improved.
“The Guide to Sleeping in Airports” website said Manila’s crowded Terminal 1 was ranked by travellers based on comfort, convenience, cleanliness and customer service to be the worst in the world.
Reviews for Manila’s Terminal 1 posted on the site mentioned “dilapidated facilities”, dishonest airport workers, particularly taxi drivers -- long waiting times and rude officials.
“These are old issues,” Manila airport Terminal 1 manager Dante Basanta said, adding that the problems were already being addressed by the government. He conceded that the Manila airport, with a capacity of about 6.5 million passengers annually, was overstretched, handling 8.1 million travellers last year.
The terminal at the Italian airport of Bergamo was named the second-worst, where it said there were “people loafing around without T-shirt or without shoes as if they were in their homes and no one gives a hoot”. AFP
