Mada CEO David Banes with Vodafone’s store managers.
Doha: In collaboration with Mada (Qatar Assistive Technology Center), Vodafone held a training workshop for its store managers on how to communicate and deal effectively with customers with disabilities. This comes days before the world marks International Day of Persons with Disabilities on December 3.
The workshops held at the Mada Center focused on disability awareness and communicating with customers with disabilities. This took into account different types of physical, sensory and learning disabilities to ensure the highest standards of customer service is given across the entire customer base
Vodafone’s accessibility initiative aims to make Vodafone as accessible and inclusive as possible to all members of society, supporting social inclusion of individuals with disabilities.
Vodafone recently launched a new website design with advanced accessibility features for people with disabilities and plans to launch products and services that meet the needs of the disabled community in Qatar.
“As a communications provider it is our corporate responsibility to enable individuals with disabilities to be part of the communications technology revolution. It is a basic human right to be able to communicate, and we want to ensure that our disabled customers are well connected with society,” said Dana Haidan, Head of Corporate Social Responsibility, Vodafone Qatar.
“This starts with making our own staff more aware of how to communicate effectively with customers with disabilities. We thank Mada for helping us do this with the essential training they are providing us,” continued Dana Haida
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