DOHA: The state-run consumer rights watchdog has made it mandatory for insurance companies to provide a substitute car to an owner if his vehicle damaged in an accident takes more than 15 days to repair in a garage. The rule will, however, not apply if an automobile repair facility doesn’t have the required spare part or parts and takes time to import them, due to which a car cannot be repaired within 15 days.
The Consumer Protection Department (CPD), of the Ministry of Business and Trade, has also asked car dealers not to take more than 15 days if an automobile is entrusted with it for servicing within the warranty period.
Dealers who flout the above directive will be taken to task, the CPD has said, understandably following increasing public complaints that some dealers were taking longer than expected to service cars within the warranty period.
