Official addressing the press conference
Doha, Qatar: The Ministry of Social Development and Family has announced the launch of a unified digital platform for all its public services, marking a significant step in its digital transformation efforts and commitment to improving accessibility and efficiency.
The new platform consolidates the ministry’s services into a single online portal, offering users a seamless and integrated experience without the need to navigate multiple channels. In addition, a fully integrated mobile application is now available on both Apple and Google app stores, allowing users to access services anytime and from anywhere.
Through a simple and user-friendly interface, beneficiaries can easily browse and apply for services, as well as track their requests in real time.
The platform also introduces a digital social security card within the app, enabling beneficiaries to access and use it easily without the need for a physical copy, further supporting the country’s digitalization goals.
The rollout will take place in phases. The first phase includes around 24 core services in the areas of housing and social security, with plans to gradually expand throughout the year to cover additional services, including those related to associations, private institutions, and family affairs, ultimately achieving full (100%) digitalization.
The platform also offers a direct channel for submitting complaints and suggestions, strengthening communication with the public and supporting continuous improvement. This initiative is expected to reduce the time and effort required to complete transactions, enhance service efficiency, and minimize the need for in-person visits to ministry offices.
