Doha: Qatar Islamic Bank (QIB), Qatar’s leading Islamic Bank, has been awarded the Best Contact Centre in Qatar 2015 from Ethos Integrated Solutions for its best-in-class customer service.
The year 2015 marked the second year in a row that QIB has received this prestigious award, given for outstanding customer experience. The award is conferred based on four key criteria: reliability, responsiveness, assurance and empathy.
QIB’s Call Centre again ranked outstandingly on measures such as quality of call answering, standards of communication, and the knowledge and performance of the Centre’s staff. Response times, employee knowledge and post-call customer satisfaction were all measured as part of the assessment.
Part of its Customer Experience Benchmarking Index, Ethos established the award in the UAE in 2005, expanding it to cover other GCC countries in 2014, during which QIB became the first Qatar recipient.
The Benchmarking Index is the most extensive benchmarking study for banks in the GCC. It provides the retail banking industry with a methodology for benchmarking retail banking products and services, helping to drive continual improvement. It has become a strategic tool enabling banks to dramatically improve their service provision.
“Winning this prestigious award two years in a row is a reflection of the continuous commitment to satisfy our customers” said D Anand, QIB’s Personal Banking General Manager.
“We are dedicated to meeting our customers’ needs and to continuously improving the service we provide to them. Our Call Centre is an essential point of contact for our valued customers, and is a core part of our ongoing efforts to put our customers first in everything we do” he concluded. The Peninsula
Doha: Qatar Islamic Bank (QIB), Qatar’s leading Islamic Bank, has been awarded the Best Contact Centre in Qatar 2015 from Ethos Integrated Solutions for its best-in-class customer service.
The year 2015 marked the second year in a row that QIB has received this prestigious award, given for outstanding customer experience. The award is conferred based on four key criteria: reliability, responsiveness, assurance and empathy.
QIB’s Call Centre again ranked outstandingly on measures such as quality of call answering, standards of communication, and the knowledge and performance of the Centre’s staff. Response times, employee knowledge and post-call customer satisfaction were all measured as part of the assessment.
Part of its Customer Experience Benchmarking Index, Ethos established the award in the UAE in 2005, expanding it to cover other GCC countries in 2014, during which QIB became the first Qatar recipient.
The Benchmarking Index is the most extensive benchmarking study for banks in the GCC. It provides the retail banking industry with a methodology for benchmarking retail banking products and services, helping to drive continual improvement. It has become a strategic tool enabling banks to dramatically improve their service provision.
“Winning this prestigious award two years in a row is a reflection of the continuous commitment to satisfy our customers” said D Anand, QIB’s Personal Banking General Manager.
“We are dedicated to meeting our customers’ needs and to continuously improving the service we provide to them. Our Call Centre is an essential point of contact for our valued customers, and is a core part of our ongoing efforts to put our customers first in everything we do” he concluded. The Peninsula
