Doha: Commercial Bank, Qatar’s oldest and largest private sector bank, won the “Best Retail Bank in Qatar” award at The Asian Banker’s Excellence in Retail Financial Services 2015 Awards ceremony, held in Singapore.
Commercial Bank was crowned “Best Retail Bank in Qatar” based on its wide-ranging achievements over the past three years and ambitious plans for 2015. The Asian Banker is an authoritative provider of strategic business intelligence to the Asian financial services community. Applicants for the award were subject to a rigorous three-month evaluation process involving 37 different criteria, with judging conducted by prominent global bankers, consultants and academics.
Commercial Bank CEO Abdulla Saleh Al Raisi said: “We are delighted to receive this award confirming Commercial Bank’s position as the leading retail bank in Qatar and our commitment to our valued customers. Commercial Bank is proud to be a Qatari bank serving Qatari and expatriate customers. It is an honour to be recognised by international organisations for our market leading and innovative retail products and services that meet the needs of our customers. I would also like to extend my gratitude to the Board for their continuous support, especially during this year in which we celebrate our 40th anniversary.”
Dean Proctor, Commercial Bank Executive General Manager, Chief Consumer & Private Banking who received the award on behalf of the Bank said: “Commercial Bank has continued to lead the market in customer service, innovation and product offerings, together with launching exciting initiatives for our customers such as exclusive partnerships with Manchester United and IKEA. This award is a result of the dedication and commitment of my Commercial Bank colleagues and it was a proud moment to collect the award their behalf. Most importantly, I would like to extend sincere thanks to all our Commercial Bank customers; your custom is highly valued and we will continue to strive to serve your needs with distinction at all times.”
Creating a positive customer experience and delivering exceptional customer service remains central to Commercial Bank who are constantly introducing solutions and services to both sustain and upgrade the level of service provided to the Bank’s valued personal customers. Commercial Bank’s Internet and Mobile Banking services are regularly upgraded with new and easy to use functionality to enable customers to bank 24/7, and the Bank’s first-to-market “Life in Qatar” proposition has provided thousands of new-to-Qatar customers with an easy online account opening process and useful information for relocating. Commercial Bank’s already comprehensive rewards programme for cardholders has been enhanced with the introduction of FlyMiles and more recently enabled customer redemption online.
This financial quarter, Commercial Bank is set to launch highly attractive customer offers across a whole range of products including Personal Loans, Vehicle Loans and Mortgages, and the Bank’s “Life in Qatar” proposition has recently been enhanced through an exclusive partnership with Ooredoo.The Peninsula
