DOHA: Qatar Islamic Bank (QIB), Qatar’s leading Islamic Bank, has been recognised for its excellence in the Retail Banking Sector by the 2nd Qatar Enterprise Agility Awards held by The Entrepreneur, a leading international and regional magazine covering SMEs.
This excellence in retail banking has been achieved thanks to the implementation of a successful business strategy relying on the segmentation approach, an efficient expansion strategy on QIB branches and ATMs network, the launch of products and services based on the customers’ needs and expectations, and an extensive upgrade of existing systems that contributed to improved services.
As part of this strategy, QIB launched the Tamayuz programme for high-net-worth clients and the Aamaly programme for SMEs.
QIB also invested in its branch and ATMs network guaranteeing constant proximity to its customers, with 31 branches and over 165 ATMs spread out across the country.
Customers are also able to access their accounts anytime, anywhere through E-channels such as online banking, QIB mobile application, QIB call centre, and SMS banking.
QIB also offers a multitude of account types, including current, savings, and term deposit accounts, as well as facilities for personal, auto, and real estate financing, and the most comprehensive suite of Takaful products like travel, auto, family shield and children educational plan, as well as numerous investment products that enable customers to earn positive returns on their investments.
QIB customers also enjoy a number of debit and credit cards tailored to all needs and requirements and supplemented by additional family cards.
This positive progress in various sectors entails information security–related challenges. In this respect, QIB took a series of steps to develop its security policies in a manner that’s commensurate with the invaluable recommendations issues by Qatar Central Bank, to include card skimming protection technology, PCI compliance, STP and SWIFT compliance, and IBAN implementation, as well as anti–fraud policies employed to protect customers and their financial transactions.
As part of QIB’s continuous efforts to offer improved services to customers, the bank is organising regular training courses for employees on the ‘Service Excellence’ programme, as per QIB strategy to further improve the level of service offered to customers. The programme includes a series of training courses attended by all employees dealing with the customers.
The service excellence programme is built upon four main pillars: Service Delivery, Leading/ Managing Service, Service Essentials, and QIB Service Standards. The programme includes classroom sessions as well as workshops. Taking place in Doha, the Enterprise Agility Awards, now in their second year, are designed to reward businesses that have established themselves as clear industry innovators, have made significant contributions to the Qatar economy, and whose initiatives and results are used as regional benchmarks.
The awards recognise leaders and individuals across twenty industries considered key drivers of Qatar’s economy, including banking and financing, healthcare, construction, energy and aviation.
The Peninsula
DOHA: Qatar Islamic Bank (QIB), Qatar’s leading Islamic Bank, has been recognised for its excellence in the Retail Banking Sector by the 2nd Qatar Enterprise Agility Awards held by The Entrepreneur, a leading international and regional magazine covering SMEs.
This excellence in retail banking has been achieved thanks to the implementation of a successful business strategy relying on the segmentation approach, an efficient expansion strategy on QIB branches and ATMs network, the launch of products and services based on the customers’ needs and expectations, and an extensive upgrade of existing systems that contributed to improved services.
As part of this strategy, QIB launched the Tamayuz programme for high-net-worth clients and the Aamaly programme for SMEs.
QIB also invested in its branch and ATMs network guaranteeing constant proximity to its customers, with 31 branches and over 165 ATMs spread out across the country.
Customers are also able to access their accounts anytime, anywhere through E-channels such as online banking, QIB mobile application, QIB call centre, and SMS banking.
QIB also offers a multitude of account types, including current, savings, and term deposit accounts, as well as facilities for personal, auto, and real estate financing, and the most comprehensive suite of Takaful products like travel, auto, family shield and children educational plan, as well as numerous investment products that enable customers to earn positive returns on their investments.
QIB customers also enjoy a number of debit and credit cards tailored to all needs and requirements and supplemented by additional family cards.
This positive progress in various sectors entails information security–related challenges. In this respect, QIB took a series of steps to develop its security policies in a manner that’s commensurate with the invaluable recommendations issues by Qatar Central Bank, to include card skimming protection technology, PCI compliance, STP and SWIFT compliance, and IBAN implementation, as well as anti–fraud policies employed to protect customers and their financial transactions.
As part of QIB’s continuous efforts to offer improved services to customers, the bank is organising regular training courses for employees on the ‘Service Excellence’ programme, as per QIB strategy to further improve the level of service offered to customers. The programme includes a series of training courses attended by all employees dealing with the customers.
The service excellence programme is built upon four main pillars: Service Delivery, Leading/ Managing Service, Service Essentials, and QIB Service Standards. The programme includes classroom sessions as well as workshops. Taking place in Doha, the Enterprise Agility Awards, now in their second year, are designed to reward businesses that have established themselves as clear industry innovators, have made significant contributions to the Qatar economy, and whose initiatives and results are used as regional benchmarks.
The awards recognise leaders and individuals across twenty industries considered key drivers of Qatar’s economy, including banking and financing, healthcare, construction, energy and aviation.
The Peninsula
