Doha, Qatar: Qatar Airways has stated that it is currently experiencing higher than usual call volumes due to the ongoing situation.
The airlines reassured that it is doing everything possible to support its passengers who might require immediate assistance during this time.
It also added that the airlines is reaching out to affected customers and offering available options, including rebooking where applicable.
Meanwhile, Qatar Airways also listed four self-service options for its passengers:
1. Travel Updates & FAQs
Visit the travel updates page to explore the latest information, FAQs, and self-service solutions: http://qatarairways.com/travelupdates
2. Mobile App
Download the mobile app to stay up to date, enable push notifications, and follow guided steps to manage booking: http://qatarairways.com/AppHelp
3. Live Chat (Privilege Club members)
For Privilege Club members, Live Chat option is available after logging in at: http://qatarairways.com/help
4. Priority Support (Gold & Platinum members)
Gold and Platinum Privilege Club members can access priority support through an exclusive WhatsApp channel available within the mobile app.
