Doha, Qatar: The Ministry of Municipality (MoM) announced the launch of a fully electronic "Abandoned Vehicle Recovery" service through its official website and the "Aoun" application.
The Ministry confirmed that the service allows individuals and companies to retrieve their impounded vehicles within the specified grace period (three months from the date of impoundment) through an integrated electronic system that ensures streamlined procedures and saves time and effort for users.
The Ministry also explained that the steps to benefit from the service include accessing the Ministry's website, logging in via the National Authentication System (NAS), selecting the "Retrieval of Abandoned Vehicles" service, filling in the required information, reviewing the terms and conditions, and then paying the fees electronically.
After completing the process, the user will receive a notification enabling them to go to the impound lot to retrieve the vehicle.
MoM said that this move aimed at simplifying procedures and expediting the processing of requests without the need to visit service centers.
The service includes several advantages, most notably: simplified and automated procedures, improved user experience, the ability to submit applications independently from anywhere at any time, increased efficiency in field operations and improved coordination among relevant entities, in addition to supporting the digital transformation of the Ministry's services.
The Ministry of Municipality encourages the public to take advantage of this advanced digital service, emphasizing its continued commitment to developing smart solutions that enhance quality. The services make it easier for the public to complete their transactions in a safe, fast and reliable manner.
This service comes as part of the Ministry's efforts to enhance digital transformation and improve the efficiency of field services, achieving one of the Ministry of Municipality's strategic objectives and aligning with Qatar National Vision 2030.
