DOHA: Ooredoo yesterday launched a new design of its standard monthly bill to improve customer experience and ensure people have a clear understanding of their communication costs.
The new format enables residential and business customers to see services they’ve used and their settlement options in their monthly bills. The simplified design was developed based on customer feedback, which enabled Ooredoo to remove visual clutter and unnecessary information from the format.
The new bill will be sent out in one language — Arabic or English. Customers who have not yet selected a language will automatically be sent the bill in English. Customers wishing to change their default language can send an SMS with ‘AD’ to 114 for Arabic and ‘ED’ to 114 for English.
Ooredoo is also working on new features for the bill such as the ‘Best Plan for You’ option which will inform customers which Shahry plan would be the best for them based on their usage history.
Ooredoo has been the pioneer in providing customers with the widest range of billing and information options. It moved towards providing e-bills in 2011, cutting down on paper wastage and making it easier for customers to store and access bills any time. The move to improve bills is part of Ooredoo’s wider customer experience revamp, which has seen the company re-visit every part of its operations in Qatar that touch the customer, and look for ways to enhance and improve the experience for all.
The Peninsula
