Image used for representation only.
DOHA: The Civil Service and Government Development Bureau (CGB) has announced remarkable progress in the modernisation of government service centres across Qatar during 2025, introducing 53 new services and achieving a customer satisfaction rate of 98%.
The Bureau shared the update through its official account on X, emphasising that these results reflect its sustained efforts to enhance the quality, accessibility, and efficiency of public services, in line with the goals of the Third National Development Strategy (2024–2030).
Throughout the year, the government service centres recorded significant improvements in operational performance and user experience. Streamlined procedures have led to a notable reduction in waiting times this year compared to 2024, while the range of services available to citizens and residents has expanded significantly.
Among the key initiatives launched is the “Sandak” service, which provides specialised support for senior citizens and persons with disabilities across seven service centers, reinforcing the Bureau’s commitment to inclusivity and equal access to government services.
In parallel with service expansion, the Bureau placed a strong focus on workforce development, training more than 300 employees in advanced customer service and communication skills to better meet the evolving needs of the public with efficiency, professionalism, and care.
The network of government service centres — located in Rawdat Al Hamama, Al Hilal, Al Khor, Al Rayyan, Al Shamal, Al Wakra, and The Pearl — hosts several key entities, including the Ministry of Foreign Affairs, Ministry of Justice, Ministry of Commerce and Industry, Ministry of Labour, Ministry of Social Development and Family, Ministry of Municipality, and others such as the Supreme Judiciary Council, the General Retirement and Social Insurance Authority, and Kahramaa, particularly serving senior citizens and people with disabilities.
The Department of Government Service Centres at the CGB oversees the planning, coordination, and development of service centers nationwide. Its responsibilities include assessing service needs in various regions, coordinating with administrative units to classify and integrate government services, and ensuring smooth operational performance.
The department also collects and studies public feedback — including complaints and suggestions — to continuously enhance the quality of services provided.
During the third quarter of 2025, the centres completed 146,470 transactions across July, August, and September — demonstrating consistent performance and sustained demand for integrated, citizen-focused services.
The CGB reaffirmed that these achievements highlight Qatar’s commitment to building a modern, efficient, and inclusive government service ecosystem, ensuring that all residents benefit from convenient, accessible, and high-quality public services that support the nation’s development vision.
