DOHA: The National Health Insurance Company (NHIC) has announced a new toll-free number — 8008800 — to access the National Health Insurance Scheme (Seha).
Seha members can call the number to follow up on claims, seek information and clarifications, enquire about scheme-related issues or make suggestions and complaints.
The call centre is open from Saturday through Thursday from 7am to 10pm.
Dr Faleh Mohamed Hussain Ali, Acting CEO, NHIC, said: “The new service we’re launching helps facilitate the public’s access to the quality and diverse healthcare services covered by Seha. As we celebrate National Day, I would like to convey our best wishes to H H the Emir, H E the Prime Minister and the people of Qatar and underscore that we will continue to expand and improve the scheme’s services for the benefit of the nation.”
The NHIC also operates additional communication channels for members to interact with and contact the scheme.
These include information booths at key public and private hospitals as well as a customer care centre on the sixth floor of Amwal Tower in West Bay.
The public can also contact NHIC via the Seha social media accounts at facebook.com/SehaQatar and twitter.com/SehaQatar.
Members can also call the call centre on 4020 8444, or visit the customer care centre.
Seha’s coverage includes in-patient and out-patient services, including preventative care, emergency treatment, physiotherapy, occupational therapy, speech therapy, long-term care, radiology, ophthalmology, laboratory testing and prescription medicines as well as dental and optical service. The Peninsula
